FAQ


When do I get information about my order? I transfered money yesterday.

A bank transfer takes normally one bank day depending on your bank and location. Every morning we check incoming payments and if your payment has arrived we can pack your order and post it in the same day. You will get an email when your order is ready for the postbox. We strive to confirm your order 1-3 days after you have made your bank transfer to us. 



Where is my order?

After you got a confirmation mail with a tracking number you can see where it is and get information about the estimated time of arrival.